Our aim is to ensure that everyone who receives a service from Shakespeare Martineau considers it to be efficient and effective.

However, even with the best of intentions, we may at times fail to meet your expectations. If you have a concern about any aspect of our service, or about the bill, which has not been resolved to your satisfaction then you may raise a complaint.

How can we help you today?

Complaint against Shakespeare Martineau LLP

What you need to do

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

If you would like to make a formal complaint against Shakespeare Martineau LLP please contact Karen Phull, Risk & Client Services Adviser, either in writing, by e-mail or by telephone detailing the reasons for your dissatisfaction with our service. We will not charge you for dealing with your complaint.

Please note that making a complaint will not affect how we handle your case.

Karen Phull
Risk & Client Services Adviser
Shakespeare Martineau LLP
No 1 Colmore Square
Birmingham
B4 6AA

0121 214 0000
karen.phull@shma.co.uk

When making a formal complaint against Shakespeare Martineau LLP you will need to provide the following information:

  • Matter number
  • Reference number (where applicable)
  • Are you a client of Shakespeare Martineau's?
  • Who have you have been dealing with?
  • Details of your complaint

We will acknowledge your complaint within 2 working days of it being received.

Our process and what happens next

  1. We will acknowledge your complaint within 2 working days of it being received.

  2. If your issues of complaint have not been specified, we will ask you for clarification.

  3. Once we have received all the relevant information, we will undertake a full review of your file and discuss your complaint with the acting Fee Earner or Partner.

  4. We will keep you updated as to the progress of our investigation and we will aim to provide you with a final response to your complaint within 6 – 8 weeks of receipt.

  5. Shakespeare Martineau LLP & Shakespeare Martineau Glasgow LLP is committed to the application of Outcomes Focused Regulation and the principles of Treating Customers Fairly in accordance with, respectively, the requirements of the Solicitors Regulation Authority (SRA) and the Financial Conduct Authority (FCA).

  6. If you are concerned about our behaviour, the SRA can help. You can raise your concerns with them at www.sra.org.uk/consumers/problems/report-solicitor.page

I can't get hold of my solictor

We are sorry that you can't get hold of you solicitor, we realise how frustrating this must be.

Please call us on 0330 024 0333 and we will do our best to make sure you can speak to someone who is working on your case as soon as possible or alternatively you can contact us through our web form and we will be in touch as soon as possible.

Complaint against Shakespeare Martineau Scotland

What you need to do

If you would like to make a formal complaint against Shakespeare Martineau Scotland contact our Client Relations Manager, Amal Kaur, either in writing, by e-mail, by fax or by telephone detailing the reasons for your dissatisfaction with our service. We will not charge you for dealing with your complaint.

Please note that making a complaint will not affect how we handle your case.

A copy of our complaints procedure is available upon request.

Our Client Relations Manager will deal with any concern or complaint that you may have and that you cannot resolve with, or do not wish to discuss with, the responsible partner.

Amal Kaur
First Floor,
15 Queen Street,
Edinburgh,
EH2 1JE

0121 214 0000
Amal.kaur@shma.co.uk

Our process and what happens next

  1. We will acknowledge your complaint within 2 working days of it being received.

  2. If your issues of complaint have not been specified, we will ask you for clarification.

  3. Once we have received all the relevant information, we will undertake a full review of your file and discuss your complaint with the acting Fee Earner or Partner.

  4. We will keep you updated as to the progress of our investigation and we will aim to provide you with a final response to your complaint within 6 – 8 weeks of receipt.

  5. Shakespeare Martineau LLP & Shakespeare Martineau Glasgow LLP is committed to the application of Outcomes Focused Regulation and the principles of Treating Customers Fairly in accordance with, respectively, the requirements of the Solicitors Regulation Authority (SRA) and the Financial Conduct Authority (FCA).

  6. If you are concerned about our behaviour, the SRA can help. You can raise your concerns with them at www.sra.org.uk/consumers/problems/report-solicitor.page

I've received a letter from your debt collection team

If you have received a letter from our debt collection team, visit our debt collection help centre where you can find a wealth of information on how to make a payment and our dedicated help centre.

We will work with you to resolve your debt issues as quickly as possible, offering a range of flexible and easy payment methods.

Popular Topics