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IT Infrastructure Engineer

Department: IT
Locations: West Midlands
Role: Business Support
Closing Date: 1st July 2022

Let us introduce ourselves…

It’s the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams, together we win.   As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!    

We believe in trusting our people to make the right decisions for themselves, from when and where you work, to how you dress; we focus on outputs.  

Check out our amazing benefits here

Meet the team

To provide truly outstanding client service we work as one team.  Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market leading expertise to our clients.  The Groups include; Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.

Our IT team is responsible for providing clients and staff with high quality relevant technology, customised systems and superior service and support to ensure our business needs are always met.

Based mainly in the Birmingham office the team is around 30 strong and includes talented architects, project managers, developers, engineers, analysts and service desk support people.

This is an ever changing and exciting area to work in as we constantly look for new and innovative ways to provide the most effective solutions to the business.

The opportunity

We are looking for Infrastructure Engineer to join our IT team, part of the firm’s Birmingham-based Business Operations group.

The successful candidate will be able to implement equipment installation plans based on the Architects specifications, maintain each component of the network and troubleshoot issues. The Infrastructure Engineer will be responsible for monitoring the infrastructure, assessing the functionality of the servers, ensuring all software is updated regularly and providing support to projects where required.

The working hours will be 37 hours per week, working between the hours of 7.00 am and 7.00 pm Monday to Friday on a rotational basis; on call and the flexibility to work additional hours on evenings and weekends will be required for emergency cover and systems maintenance.

Your key duties will be:

  • Resolving IT support incidents and service requests within agreed SLA targets 
  • Leading in at least two technical disciplines 
  • Implementing new network technologies, both hardware and software, into the firm’s IT infrastructure
  • Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment
  • Investigating and diagnosing network related incidents escalated from the Service Desk/IT Support
  • Maintaining regular communication with the user
  • Updating Service Desk systems in accordance with internal procedures
  • Manage site to site and personal VPN’s
  • Onsite Support
  • Collaborate with third-party support and service vendors to ensure that the infrastructure stays operational
  • Escalation to management of incidents  
  • Ongoing technical coaching for self and others 
  • Advising all IT staff on specialist areas Delivers activities to support operational objectives for their role 
  • Inputs to planning activities with horizons of typically up to 6 months 
  • Makes technical recommendations using specialist experience 
  • Interacts with suppliers, other support groups and users around specific work efforts, project time-scales and deliverables 
  • Supervises the activities of other IT staff to meet deadlines and quality standards taking account of impact outside area of responsibility
  • Focus of work on the completion of a set of related tasks for a particular section or service with the ability to accommodate new tasks 

Skills and experience you will have:

  • Graduate (any subject) or equivalent 
  • Formal IT qualification in specialist area 
  • 5+ years knowledge of a range of technical IT areas, gained through job experience & training 
  • Specialist knowledge and practical experience of at least two technical areas    
    • A knowledge of Microsoft Operating Systems  and Applications (AD, Exchange, SQL)
    • A knowledge of Citrix XenApp/Desktop
    • A knowledge of VMWare
    • A knowledge of Nutanix
    • A knowledge of ITIL processes

Key competencies you will need:

  • A desire to research and be an expert in current technologies to remain technically capable
  • The drive and enthusiasm to be part of a bigger team working together to achieve team goals
  • Excellent communication skills
  • Proven problem solving skills
  • To be committed to delivering excellent levels of service to clients at all times
  • A polite and patient telephone manner
  • Excellent personal organisation, the ability to prioritise and carry out multiple tasks
  • Confidence and enthusiasm to develop a career in the field of IT and to work without supervision

About you – you will be:

  • Highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
  • Respectful towards others and have a positive, willing and ‘can do’ attitude
  • Keen to learn, ambitious in driving your own career progression and be proactive in taking ownership of issues

How we work

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Leicester, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be based from our any of our Midlands based hubs. 

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.


Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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Call us on 0330 024 0333 to find out
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